💳 What payment options do you accept?

We accept Visa, Mastercard, PayPal (+ Pay in 4), Afterpay, and Shopify Pay.

All prices are in AUD and include GST.

If your order hasn’t shipped yet, contact us right away at pinkpoppies@bigpond.com.au or (07) 4681 0909.

Once it’s on its way, you’re welcome to return it under our Returns Policy.

Yes — select “Pick Up In-Store” at checkout.

We’ll have it ready within 24 hours at 149 High St, Stanthorpe QLD 4380.

⏱️ When will my order be sent?

All orders placed before 12 pm (QLD time) are packed the same day and hand-delivered to the Stanthorpe Post Office.

Orders after noon or on weekends go the next business day.

• Standard Shipping – $12 for orders under $150
• Express Shipping – $16
• Free Shipping – orders over $150 (Australia only)

We ship with Australia Post E-Parcel:

• Standard – 2 to 7 business days
• Express – 1 to 3 business days
  Tracking details are emailed once your parcel leaves Stanthorpe.

You’ll receive a tracking number by email.

Use the link to follow your parcel’s journey from our bush boutique to your doorstep.

Not yet — we currently ship within Australia only.

If you’re overseas and keen, let us know; we’re exploring options for the future.

🔄 Can I return or exchange an item?

Yes — we accept change-of-mind returns within 7 days of delivery.

• Full-price items: Refund, exchange or store credit.
• Sale items: Exchange or store credit only.

See our 💗 Returns & Refunds Policy for full details.

1️⃣ Email pinkpoppies@bigpond.com.au with your order number & reason.

2️⃣ Pack items securely with name and return instructions.

3️⃣ Use a trackable post service or request our pre-paid label (deducted from refund).

4️⃣ Send to Pink Poppies Living Creatively, 149 High St, Stanthorpe QLD 4380.

5️⃣ We process returns within 1 – 3 business days once received.

Refunds go back to your original payment method within 3 – 5 business days (bank-dependent).

If your return lowers your order below $150, a $12 shipping fee is deducted to cover the original delivery.

For hygiene reasons, we can’t accept returns on:

• Earrings
• Hair accessories
• Gift cards
• Items marked “Final Sale”
  Unless faulty, of course.

💔 What if my item arrives faulty or damaged?

Please contact us within 7 days with photos and your order number.

We’ll arrange a replacement, repair, or full refund and cover all return shipping costs.

Email us as soon as possible with your order number and details.

We’ll investigate and resolve it quickly — no run-around, just real help.