Pink Poppies Living Creatively is committed to protecting your privacy and ensuring your personal information is handled securely and transparently. This Privacy Policy outlines how we collect, use, store, and disclose your information in compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Collection of Information

We collect personal information to provide a seamless shopping experience. This includes:

Information You Provide to Us:

• Name, email address, phone number
• Residential and postal address
• Order history and transaction details
• Payment details (processed securely)

Automatically Collected Data:

• Device and browser information
• Website browsing activity (via cookies)
• Preferences that enhance your user experience

Cookies help tailor our website to your needs. You can disable cookies in your browser settings, though this may limit some features.

2. Use of Information

We use your personal information for:

Business and Order Processing:

• Processing orders, payments, and returns
• Managing deliveries and tracking shipments
• Responding to customer inquiries

Marketing and Communication (with your consent):

• Sending order confirmations and updates
• Notifying you about promotions, product launches, and special offers

Website and Service Improvements:

• Understanding customer preferences to enhance your experience
• Conducting research and improving our website and product offerings

3. Disclosure of Information

We do not sell, rent, or trade your personal information. However, we may share details with trusted third parties when necessary to:

• Process payments securely (e.g., PayPal, Afterpay)
• Fulfill deliveries (e.g., Australia Post, couriers)
• Provide website analytics (e.g., Google Analytics)
• Comply with legal obligations (e.g., law enforcement)

If we need to share your information for any other purpose, we will seek your consent first.

4. Security of Information

We take all reasonable steps to protect your personal data from unauthorized access, misuse, or loss. This includes:

• SSL encryption for secure transactions
• Access control to restrict personal data access to authorized staff
• No storage of credit card details after processing

While we implement strong security measures, no system is entirely foolproof. If a data breach occurs, we will notify affected individuals and relevant authorities as required by law.

5. Data Retention & International Transfers

• We retain personal data only as long as necessary for order processing, legal compliance, and business operations.
• If using third-party services (e.g., Shopify, Mailchimp), your data may be stored on servers outside Australia. In such cases, we ensure compliance with Australian privacy standards.

6. Your Rights & Choices

You have the right to:

• Opt out of marketing emails anytime by clicking "unsubscribe" or contacting us.
• Access or update your personal information by submitting a request.
• Request data deletion, subject to legal or transactional requirements.

To exercise these rights, please email pinkpoppies@bigpond.com.au.

7. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in legal requirements or business operations. The latest version will always be available on our website.

Last updated: 5 February 2025

For any privacy-related inquiries, please contact us:

Pink Poppies Living Creatively
149 High St, Stanthorpe QLD 4380, Australia
Email: pinkpoppies@bigpond.com.au