Returns & Refund Policy for Pink Poppies Living Creatively

Your satisfaction is our first priority at Pink Poppies Living Creatively. If you are not entirely happy with your purchase, we’re here to help.

Change of Mind Returns

We accept returns for a change of mind within 7 days of delivery.

• Full-Price Items: Full-price items can be returned for a refund, exchange, or store credit. This includes items purchased using the 10% new subscriber discount, as they are still considered full-price purchases.
• Sale or Discounted Items: Items purchased during seasonal promotions (e.g., Black Friday, Boxing Day sales, or end-of-season markdowns) can only be returned for an exchange or store credit (gift voucher). Refunds will not be provided for these items.

Conditions for Returning Items

To ensure a smooth returns process, please ensure:

• Return requests are lodged within 7 days of receiving your order.
• Items are returned within 30 days of receiving your order.
• Products are in undamaged, unused, and saleable condition, with all labels attached and unmarked.
• Items are securely packaged to prevent damage during transit.

Return Process

1. Contact Us
• Send an email to pinkpoppies@bigpond.com.au with your order number, reason for return, and any additional details required.
2. Prepare Your Return
• Package the items securely, including your name, address, and order number.
3. Choose a Shipping Option
• You can organize return shipping yourself using a registered and trackable post service.
• Alternatively, we can prepare return shipping on your behalf. The cost of this service will be deducted from your refund or charged separately.
4. Send Your Return
   Ensure the return is addressed to:

Pink Poppies Living Creatively
149 High St
Stanthorpe QLD 4380

5. Receive Your Refund, Exchange, or Store Credit
• Once we receive and inspect your return, we will process your request within 1-3 business days.
• Full-price items, including those purchased with the new subscriber discount, are eligible for a refund, exchange, or store credit.
• Sale or discounted items purchased during promotions like Black Friday, Boxing Day, or seasonal markdowns are only eligible for exchange or store credit—refunds will not be issued.

Additional Information

• If your order qualified for free delivery and the return reduces the total to less than $150, a $12 shipping cost will be deducted from your refund.
• Actual postage costs may be deducted from refunds for returned orders.
• Refunds to your bank account may take 3-5 business days to process, depending on your financial institution.

Faulty or Damaged Items

If your item is faulty or damaged upon receipt, please contact our customer service team within 7 days of delivery.

• Provide your order number, a description of the issue, and photographs of the item, if possible.
• We will arrange a replacement, repair, or refund, depending on the situation.
• Return shipping costs for faulty or damaged items will be covered by us.

Faulty or Damaged Items Return Instructions

1. Contact Us Immediately
• Email us with your order number, issue details, and photos of the damage.
2. Return the Item
• Follow the return instructions provided by our team.
3. Receive a Replacement or Refund
• Once inspected, a replacement unit or full refund will be issued.
• We’ll also cover return shipping costs if the error is ours.

Returns take 2-7 business days to reach us. Upon receipt, we’ll process your request within 1-2 business days.

Non-Returnable Items

The following items cannot be returned or exchanged unless faulty:

• Earrings, hair accessories, and other intimate items (for hygiene reasons).
• Gift cards.
• Sale items marked as "final sale".

Important Notes

The following aligns with your statutory rights under Australian Consumer Law:

You are not entitled to a refund if:

• You have changed your mind.
• You made an incorrect choice.
• You found the product for a lower price elsewhere.
• You provided incorrect information during your order.

However, an exchange, refund, or store credit may be issued if the product:

• Is or has become damaged, through no fault of your own.
• Does not match its description on our website.
• Has defects or faults not made apparent at the time of purchase.
• Does not fit its stated purpose.

For further assistance, contact us at pinkpoppies@bigpond.com.au or call 07 4681 0909.

(Refund and Returns Policy last updated 4 February 2025)