💗 Returns & Refunds Policy

At Pink Poppies Living Creatively, your happiness means everything to us.
We’re a proudly regional, family-run boutique based in Stanthorpe, QLD, and we want every purchase — in-store or online — to bring you joy.

If something’s not quite right, we’re here to help make it easy.

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🔄 Change of Mind Returns

We gladly accept returns for a change of mind within 7 days of delivery.

Full-Price Items

• Eligible for a refund, exchange, or store credit.

• This includes items purchased using our 10% new subscriber discount — these are still considered full-price.

Sale or Discounted Items

• Sale, promotion, or markdown items (e.g. Boxing Day, Black Friday, end-of-season) can be returned for exchange or store credit only.

• Refunds are not available for discounted or promotional purchases.

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💕 Conditions for Returning Items

To ensure your return is processed smoothly:

• Lodge your return request within 7 days of receiving your order.

• Ensure items are returned within 30 days of delivery.

• Items must be unused, unworn, and in saleable condition, with all tags and packaging intact.

• Returns must be securely packaged to avoid damage in transit.

Items that arrive damaged, worn, or without tags may not qualify for refund or credit.

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📦 How to Return Your Item

1️⃣ Contact Us First

Email pinkpoppies@bigpond.com.au with your order number, reason for return, and any details or photos if relevant.

2️⃣ Prepare Your Parcel

Pack your items securely and include your name, order number, and return instructions (refund, exchange, or store credit).

3️⃣ Choose Your Return Method

• You may send your return via a registered, trackable service of your choice.

• Or, we can provide a prepaid return label — the cost of this service will be deducted from your refund or store credit.

4️⃣ Send Returns To:

Pink Poppies Living Creatively
149 High Street
Stanthorpe QLD 4380

5️⃣ Once Received

When your return arrives safely, we’ll process your refund, exchange, or credit within 1–3 business days.

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💰 Refunds & Deductions

• Refunds are issued to your original payment method and may take 3–5 business days depending on your bank.

• If your order originally qualified for free shipping and your return reduces the total below $150, a $12 shipping fee will be deducted.

• Actual postage costs may also be deducted if we subsidised part of your delivery.

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⚠️ Faulty or Damaged Items

We take great care when packing your order, but if something arrives faulty or damaged, we’ll fix it quickly.

Please contact us within 7 days of delivery with:

• Your order number

• Photos and a description of the issue

Once confirmed, we’ll arrange a replacement, repair, or full refund depending on the circumstances — and we’ll cover all return shipping costs.

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🚫 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless faulty:

• Earrings

• Hair accessories

• Gift cards

• Items marked “Final Sale”

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📜 Your Rights Under Australian Consumer Law

You are entitled to a refund, exchange, or repair if a product:

• Is or becomes faulty through no fault of your own

• Doesn’t match its description or photo

• Is unfit for its stated purpose

However, refunds will not be provided if you:

• Simply change your mind

• Make an incorrect choice or find it cheaper elsewhere

• Provide incorrect order or delivery information

We always aim to resolve every situation fairly and personally — we appreciate your understanding and support.

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1️⃣ Contact Us First

Email pinkpoppies@bigpond.com.au with your order number, reason for return, and any details or photos if relevant.

📞 (07) 4681 0909

We’re always happy to assist — from our little pink shop in the bush to your doorstep.

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Pink Poppies Living Creatively
149 High Street, Stanthorpe QLD 4380
ABN 72 276 508 487
Est. 2008 | Proudly Regional | Hand-packed in Stanthorpe

(Policy last updated: October 2025)