Purchase and Shipping Policy

Thank you for choosing to shop with Pink Poppies Living Creatively!

We trust that you have enjoyed your shopping experience with us and we look forward to offering you new and exciting products in the future.

We try very hard to keep our postage at an affordable rate for our customers. Postage is currently $12.00 for all orders up to $150* Orders over $150 are posted free.

We ship to Australia only.

We would like you to read our Purchase & Delivery Terms carefully to ensure that you are, fully aware of your rights when purchasing products (the Products) via our website.

Your order signifies your agreement to be bound by these Purchase & Delivery Terms, which constitute the agreement between Staythenight Pty Ltd Itf trading as Pink Poppies Living Creatively (ABN72 276 508 487) (we, us, our, or Pink Poppies Living Creatively) and you.

Purchases

You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.

You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, Pink Poppies Living Creatively is not obliged to re-send the order to the correct address at our own expense.

Purchase Price

All prices quoted on the Website or pursuant to your enquiry with us are in Australian Dollars (AUD) and include GST.
We reserve the right to vary the prices displayed on the Website from time to time and without notice to you.
Our prices do not include transport insurance or any secondary attempts to deliver ordered Products to you.

Payment

Pink Poppies Living Creatively will only accept payment for the Products via Visa, MasterCard, Shopify pay, PayPal or in store for pick up orders.
After you make payment for your order, you will receive a transaction confirmation email, which confirms receipt of your order.

 Processing of Orders

We process orders on business days, which are Monday to Friday and exclude public holidays in Queensland. If you purchase any of the Products on a non-business day, we will process the order on the next business day.

 Delivery

Pink Poppies Living Creatively only ships/delivers to destinations within Australia.

Products shipped from the Pink Poppies Living Creatively store will be via Australia Post E-Parcel, unless agreed otherwise between the parties.  

Orders are usually shipped within 24 hours of receiving your order. However, orders may be shipped within 48 hours of receiving cleared funds during peak times such as Christmas AND SALES PERIODS. 

We cannot guarantee delivery times; however, you should receive your delivery within 2-7 WORKING DAYS.

Australia Post E-Parcel does not include insurance. Please contact us if you require insurance so we can discuss options and any additional costs.

Tracking Orders

Once we have processed and sent your order, you will receive a tracking number. You can then track your order via the Australia Post website.

Cancellation of Orders

Pink Poppies Living Creatively may cancel your order if for any reason we are unable to provide you with the Products subject to your order. We will contact you should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

Products Missing from an Order

Should a Product be missing from an order, please contact us at via or contact form with the order number and the product code or product name of the Product you ordered, and we will investigate accordingly.

Return of Products

Any return of Products to us by you will be governed in accordance with our *Refund & Returns Policy.  You can request a refund on your item if you wish to return it within 14 days of ordering for a store credit (less postage of the item).  You are responsible for returning the item to us including postage fees.  The returned items MUST be in the original, unopened condition and packaged in such a way that they will NOT be damaged in transit.  If they are received back in our store in an unsaleable condition the return may not be processed.   

Consent

By agreeing to these Purchase & Delivery terms, you also consent to receive further electronic communications from us in relation to the Pink Poppies Living Creatively business, including information relating to products, competitions, promotions, special offers and any other commercial message. Of course, you may at any time, unsubscribe from receiving electronic commercial messages from us. 

Governing Law

The laws of Queensland, Australia govern these Purchase & Delivery Terms.

(Purchase and Delivery Policy Updated 5 May 2023)